The goal of this project is to review and make recommendations to the IRS that will enhance customer service and improve the taxpayers’ experience. The goal of the Tax Forms and Publications Committee (TF&P) is to promote greater efficiency in the communication and implementation of tax laws. The suggested changes will lead to better and more understandable communications between taxpayers and the IRS and promote a better relationship with taxpayers.

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Toll-Free Phone Line

Issue 62577

Toll-Free Phone Lines Standardized Taxpayer Service Survey

Issue Statement:

Standardization of customer service surveys on IRS toll-free phone to ensure measurement of problem resolution and customer service.

Goal Statement:

To capture direct input taxpayers about their satisfaction with the level of customer service after contacting the IRS through a toll-free phone line.

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Notices & Correspondence Committee

Issue 63395

CP2000 Notice with QR Code

Issue Statement:

Letters and Notices are tax account related, public-use correspondence created because of an account related activity or condition. Determine if the CP2000, clearly and effectively communicates to taxpayers – easy to understand instructions and steps to resolve discrepancies in IRS third party reported information versus taxpayer reported information.

Goal Statement:

The goal of this project is to review and make recommendations to the IRS that will reduce taxpayer frustration and confusion, thereby enhancing taxpayer compliance and/or giving taxpayers a more concise and efficient way to dispute incorrect IRS information.

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Tax Forms & Publications Committee

Issue 57139

Digital Assets

Issue Statement:

Evaluation of forms, instructions, publications, and on-line information regarding Digital Assets/Cryptocurrency issues taxpayers may encounter.

Goal Statement:

The goal of this project is to review and make recommendations to the IRS that will enhance customer service and improve the taxpayers’ experience. The goal of the Tax Forms and Publication Committee (TFP) members is to promote more efficiency in the communication and implementation of tax laws. The changes will lead to better and more understandable communications between taxpayers and the IRS and promote a better relationship with taxpayers. Members will review IRS guidance and consolidate their findings to request an inclusive Publication.

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Taxpayer Communications Committee

Issue 48868

Updating Taxpayer Financial Intitution

Issue Statement:

The IRS needs to provide Taxpayers (TP) with clear instructions on how the TP can update FI or mailing address information used for their direct deposit refund. The IRS needs to provide clear information to Taxpayers about what to expect when an FI rejects a direct deposit from Treasury

Goal Statement:

Taxpayers should be able to find information quickly on the IRS website about (1) how to update their mailing address, (2) how to update their FI information, and (3) what happens when their direct deposit is rejected. Taxpayers should be allowed to make address and FI updates for income tax refunds, through the date that their tax return can be verified as “Return Approved” through the Where’s my Refund Tool?

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Notices & Correspondence Committee

Issue 68350

LTR 5071C or LTR 6331C Potential Identity Theft During Original Processing with Online Option

Issue Statement:

Letters and Notices are tax account related, public-use correspondence created because of an account related activity or condition. Determine if the Letter 5071C, clearly communicates appropriate guidance to the public.

Goal Statement:

The goal of this project is to review and make recommendations to the IRS that will enhance customer service and improve the taxpayers’ experience. Letters and Notices are sometimes hard to understand and make it difficult for taxpayers to comply with tax law.

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Notices & Correspondence Committee

Issue 68190

LTR 4314C Automated Underreported Interim Letter

Issue Statement:

Letters and Notices are tax account related, public-use correspondence created because of an account related activity or condition. Determine if the LTR 4314C clearly communicates appropriate guidance to the public

Goal Statement:

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Special Projects Committee

Issue 64665

Allow Amended Returns for Direct Deposit

Issue Statement:

Paper amended return refund payments should be able to be direct deposited. Additionally, any US citizen living abroad, with a foreign address cannot monitor their refund/return status on “Where’s my Amended Refund.” Since mail is sometimes unreliable, sending mail internationally creates an ongoing challenge to international taxpayers. Post COVID impact lingers with insufficient mail personnel. There is no phone number that allows people outside of the USA to call and inquire as to the status of the refund.

Goal Statement:

Process paper amended returns to receive direct deposits as the original return had direct deposit. Include for any amended state returns as well. For example in Washington State, if you can not efile the federal then you can not efile the Washington Working Family Tax Credit (sales tax credit) per the state.

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Notices & Correspondence Committee

Issue 52479

CP503 Notice, Individual (IMF) Balance Due – Second Notice

Issue Statement:

Letters and Notices are tax account related, public-use correspondence created because of an account related activity or condition. Determine if the Notice CP503, clearly communicates appropriate guidance to the public.

Goal Statement:

The goal of this project is to review and make recommendations to the IRS that will enhance customer service and improve the taxpayer’s experience. Letters and Notices are sometimes hard to understand and make it difficult for taxpayers to comply with the tax law.

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Current Report

2023 TAP Annual Report

The six core project committees submitted 31 referrals to the IRS for consideration during the 2023 TAP year. These referrals contained 531 recommendations to the IRS.

2023 TAP Annual Report

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The Taxpayer Advocacy Panel

(TAP) has forwarded more than 3,169 recommendations to the IRS. Our volunteer members act as a two-way channel between the IRS and the general public to listen to taxpayers, identify issues, submit recommendations, resolve problems, and monitor progress in implementing and maintaining solutions.

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