A key component to the success of the TAP program is panel member outreach. This means reaching out to taxpayers in local communities, speaking with civic organizations, communicating with small business owners, tax professionals and local, city, and state organizations to identify issues they experience with the IRS. From these efforts, panel members bring the taxpayer’s voice to issues and can move forward to address policy and procedural concerns with the IRS.
Outreach is an integral part of the TAP mission. It includes a variety of activities designed to provide opportunities to listen to taxpayers and identify taxpayer issues and, ultimately, to propose recommendations to improve IRS service to taxpayers and increase customer satisfaction.