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The following issues were found

Toll-Free Phone Line

Issue 41674

Callback Customer Technology Script

status:

TAP Reviewing IRS Response

Special Projects Committee

Issue 41566

TINs and GIINs

status:

TAP Reviewing IRS Response

Special Projects Committee

Issue 41565

TIN matching with Form 8966s under FATCA

status:

TAP Reviewing IRS Response

Special Projects Committee

Issue 41526

IRS Forms + Instructions // Expanded Foreign Language

status:

TAP Reviewing IRS Response

Tax Forms & Publications Committee

Issue 41505

Form F8867

status:

TAP Reviewing IRS Response

Special Projects Committee

Issue 41411

IRS personal account information

status:

Elevated to IRS

Special Projects Committee

Issue 41405

Tax ID Pin number request process

status:

TAP Reviewing IRS Response

Tax Forms & Publications Committee

Issue 41402

Pub 531

status:

TAP Reviewing IRS Response

Taxpayer Communications Committee

Issue 41392

Tax Professional Online Account & Taxpayer Online

status:

Closed

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Current Report

2019 TAP Annual Report

The 2019 TAP Annual Report highlights our key recommendations to improve IRS customer service and summarizes our key accomplishments and activities, including the 224 recommendations submitted to the IRS in 2019.

2019 TAP Annual Report