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Toll-Free Phone Lines Committee

Our focus

The Toll-Free Phone Line Project Committee is dedicated to improving the service of the IRS’s toll-free phone lines, including the Practitioner Priority Service phone line. The Toll-Free Committee partners with the IRS to provide input from the taxpayer’s perspective on improving services and the customer’s experience when calling the toll-free phone lines.

Committee members

Get to know the TAP Toll-Free Phone Line Committee members.

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Member

Richard Rodriguez

Member

Jon Ramirez

TAP representative for a 3-year term serving Kansas
Based in the Wichita, KS area
Education includes MSEd Higher Education, BA Communication Studies, BA Minority Studies, & Addictions Counseling certificate
Currently working on Associate in Applied Science Computer Support Specialist program
Seasonal tax preparer for over 5 tax seasons
Working on obtaining IRS Enrolled Agent (EA) credential which will reflect a specialization in tax and will allow me to represent taxpayers before the IRS
Working on establishing my own small tax business starting the next tax season

Eugene Lillie
TAP Vice Chair

Eugene Lillie

I have been preparing tax returns since 1977. My experience includes all businesses, non-profits and Individuals. I have done estate work tax planning as well. I have taught at the High School, Junior College, College and post graduate levels. I believe in education, training and patience. I joined TAP in 2021. During my first year, I served as the Chairman of the Taxpayer Assistance Center committee. During my second year (2022) I am serving as the National Vice Chair of TAP with a new additional assignment of Outreach. Outreach is how we, as TAP members get known in our communities and develop new tasks for us to consider in our quest to improve the Internal Revenue Service. I am a PROUD Veteran and support that community every way that I can. I volunteer my time for Toy’s for Tot’s and several other charities.

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Member

Marlon Bell

Donna Burris
Member

Donna Burris

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Doris Carpenter

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Member

Debra Kurita

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Member

Angela Madison

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Robin Mosley

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April Smith

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George Williams

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Member

Sara Zanders

The Toll-Free Phone Line Committee meets on the 2nd Tuesday of each month at 3:00pm (EDT).

To inquire about attending a committee meeting, contact Rosalind Matherne at 888-912-1227 or 202-317-4115.

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