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Toll-Free Phone Lines Committee

Our focus

The Toll-Free Phone Line Project Committee is dedicated to improving the service of the IRS’s toll-free phone lines, including the Practitioner Priority Service phone line. The Toll-Free Committee partners with the IRS to provide input from the taxpayer’s perspective on improving services and the customer’s experience when calling the toll-free phone lines.

Committee members

Get to know the TAP Toll-Free Phone Line Committee members.

Lacy Rice
Member

Lacy Rice

Member

Pamela Memmer

Annual Filing Season Program Participant

5+ Years Experience in Tax Resolution and Tax Preparation

Donna Burris
Member

Donna Burris

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Member

Joseph Edelen

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Member

Cynthia Pinkney

Andrea Price
Member

Andrea Price

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Member

Ying Sa

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Member

April Smith

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Member

Rene Tiongquico

Rene Tiongquico is a TAP member who lives in Washington, DC.

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Member

John Yoon

The Toll-Free Phone Line Committee meets on the 2nd Tuesday of each month at 11:00am (EST).

To inquire about attending a committee meeting, contact Rosalind Matherne at 888-912-1227 or 202-317-4117.