1 Identifies taxpayer projects based on feedback submitted to TAP by the general public and raises these projects directly to the IRS.
2 Submits recommendations to the IRS to improve efficiency, adjust problematic systems or procedures, and improve taxpayer service.
3 Works in partnership with IRS employees to resolve problems, monitoring IRS progress in implementing and maintaining solutions.
Outreach Events Taxpayer Voices Heard: TAP Outreach in Georgia Highlights Service Concerns TAP heard directly from taxpayers in Dacula, Georgia about IRS service challenges, including long wait times, difficulty reaching live representatives, and questions about recent tax law changes.
current report 2025 Annual Report The six core project committees submitted 20 projects to the IRS for consideration during the 2025 TAP year. These referrals contained 188 recommendations to the IRS. Download