RECOMMENDATION 2524
RECOMMENDATION TEXT:
No current phone number is this section.
IRS Action: Not adopted
Not adopted
The CP503 landing page has been updated to coincide with the most recent version of this notice and states “Contact us if you disagree by calling the toll-free number shown on your notice”. The toll-free number is included later on the notice as self-service options are being emphasized.
RECOMMENDATION 2525
RECOMMENDATION TEXT:
Part I, Item 3, 1st bullet point
No current reference regarding other payment alternatives to resolving the balance owed other than to full pay.
IRS Action: Not adopted
Not Adopted
The text referenced is outlined under the “Additional Information” section of the most recent version of the CP503. The notice has been redesigned to ensure taxpayers are informed and educated with regard to the various payment options available.
RECOMMENDATION 2526
RECOMMENDATION TEXT:
Amount you owed
Amount you owe
Owed is in past tense, the notice states the taxpayer still owes a balance. Clear communication to taxpayer decreases confusion.
IRS Action: Not adopted
Not Adopted
Thank you for this feedback. We will review this terminology to ensure clarity in future revisions of this and other notices.
RECOMMENDATION 2527
RECOMMENDATION TEXT:
Scan here to login to your online account-QR code
IRS Action: Not adopted
Not Adopted
Thank you for this feedback. The most current version of the CP503 includes multiple QR codes which are positioned to coincide with the applicable section referenced in the notice. We will continue to review our placement of QR codes to ensure clarity in future revisions of this and other notices.