TAP RECOMMENDATION

ID 2524

No current phone number is this section.

ID 2524

Not adopted

The CP503 landing page has been updated to coincide with the most recent version of this notice and states “Contact us if you disagree by calling the toll-free number shown on your notice”. The toll-free number is included later on the notice as self-service options are being emphasized.

TAP RECOMMENDATION

ID 2525

Part I, Item 3, 1st bullet point

No current reference regarding other payment alternatives to resolving the balance owed other than to full pay.

ID 2525

Not Adopted

The text referenced is outlined under the “Additional Information” section of the most recent version of the CP503. The notice has been redesigned to ensure taxpayers are informed and educated with regard to the various payment options available.

TAP RECOMMENDATION

ID 2526

Amount you owed
Amount you owe
Owed is in past tense, the notice states the taxpayer still owes a balance. Clear communication to taxpayer decreases confusion.

ID 2526

Not Adopted

Thank you for this feedback. We will review this terminology to ensure clarity in future revisions of this and other notices.

TAP RECOMMENDATION

ID 2527

Scan here to login to your online account-QR code

ID 2527

Not Adopted

Thank you for this feedback. The most current version of the CP503 includes multiple QR codes which are positioned to coincide with the applicable section referenced in the notice. We will continue to review our placement of QR codes to ensure clarity in future revisions of this and other notices.