At its heart, the Taxpayer Advocacy Panel (TAP) is a grassroots organization run by citizen volunteers dedicated to improving the IRS for all taxpayers.
Throughout our 20 years of advocacy, TAP has helped taxpayers address critical issues within the IRS through our taxpayer-centered recommendations and advocacy-focused reports.
Find out more about the mission and impact of TAP here.
TAP is made up with people like you. Our members have dedicated more than 200,000 volunteer hours into making the IRS work better for all U.S. taxpayers nationwide and abroad.
Based on feedback submitted to TAP by the public, we identify major taxpayer issues and make recommendations to the IRS to:
Since 2002, TAP has submitted 2,232 recommendations to the IRS.
These recommendations serve as advocacy in action. TAP listens to taxpayers through grassroots and community events where we gather information on IRS issues and then work in partnership with IRS employees to resolve problems and monitor IRS progress in implementing and maintaining solutions.
What I enjoy about being part of TAP is being able to serve others. Being a part of a diverse group of people that come together as a team to facilitate change is a great accomplishment. TAP members and staff make a difference in many different aspects.
Stemming from a recommendation by the TAP Toll-Free Lines committee, the IRS is now implementing Customer Callback technology on their toll-free lines, which allows taxpayers to choose how to interact with the IRS’s toll-free services while waiting to speak with a Customer Service Representative. The Toll-free Lines committee found the lack of this technology to be a burden on taxpayers and was one of the first groups to call on the IRS to install callback options.
TAP created a portal on IRS.gov to provide important information for taxpayers claiming education credits.
Through grassroots outreach TAP created a one-page IRS Services Guide that provides valuable self-help information taxpayers can use to avoid time-consuming visits to Taxpayer Assistance Centers. The “Hate to Wait” Publication 5136-A now serves as an EZ version to IRS Publication 5136. It includes resources such as how to find a qualified tax professional, preparing your tax returns, determining the correct withholding amounts, getting a copy of a past tax return, making a tax payment, checking the status of a refund, and more.
“I joined to make a difference, and I did. That’s very rewarding.”
Our members are a diverse group of citizen volunteers committed to representing taxpayers in all 50 states, the District of Colombia, Puerto Rico, and Americans living abroad. Each year there are 75 TAP members who volunteer to serve three-year terms.
Since 2002, more than 700 citizens have volunteered their time and expertise to the TAP – if you can see yourself serving your community consider joining us as a member.
“I am honored to serve as a voice for taxpayers. This group is diverse in thought and experience and that is exciting. Knowledge, flexibility and consideration are imperative for a healthy relationship between the IRS and taxpayers (home and abroad). That is exactly what the TAP does for the IRS and taxpayers as we research solutions, one issue at a time. This year has been a whirlwind so far, but no other spin is as rewarding. Let’s continue to spread the word.
Meet the Chair and Vice-Chairs who have provided amazing leadership to TAP throughout its 20 years. Learn more about their role as a TAP member and community advocate.
|Thomas P. Seuntjens
|Larry T. Combs
|Larry T. Combs
|Sallie Mullins Thompson
|Robert “Bob” Moretti
|Robert “Bob” Moretti
|Dr. Eugene “Gene” Lillie
“What I admire most about being a TAP member is the fact that people from all over the United States come together virtually, put their brains together, and make meaningful changes. I stand proud to say, I was a part of meaningful changes that positively impact all Americans.”
Help us celebrate 20 years of TAP by getting involved. Your voice can make a difference!
TAP wants to hear your suggestions for bettering IRS processes and customer service
The Taxpayer Advocacy Panel needs insight from students, teachers, first responders, parents, grandparents, entrepreneurs, and people like you to help improve IRS services for everyone.