Letters and Notices are tax account related, public-use correspondence created because of an account related activity or condition. Determine if the LT 38, clearly communicates appropriate guidance to the public.

Goal Statement:

The goal of this project is to review and make recommendations to the IRS that will enhance customer service and improve the taxpayers’ experience. Letters and Notices are sometimes hard to understand and make it difficult for taxpayers to comply with tax law.

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How important is this project to you?

1 2 3 4 5

Not very important

Extremely important

Opened:

2024

status:

Elevated

Status Date:

Special Projects Committee

Project 01124

Enable 2024 Filing Season Access to FFFF for Intl

Opened:

2024

status:

Elevated

Status Date:

Notices & Correspondence Committee

Project 01132

CP 04 - We Need Information From You Regarding Your Military Dates of Service For Consideration of Combat Zone Tax Deferment

Project Statement:

Letters and Notices are tax account related, public-use correspondence created because of an account related activity or condition. Determine if the CP04, clearly communicates appropriate guidance to the public.

Goal Statement:

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How important is this project to you?

1 2 3 4 5

Not very important

Extremely important

Opened:

2025

status:

Elevated

Status Date:

Notices & Correspondence Committee

Project 01134

CP 3219A

Project Statement:

Letters and Notices are tax account related, public-use correspondence created because of an account related activity or condition. Determine if the CP3219A, clearly communicates appropriate guidance to the public.

Goal Statement:

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How important is this project to you?

1 2 3 4 5

Not very important

Extremely important

Opened:

2024

status:

Elevated

Status Date:

Special Projects Committee

Project 01135

Identify Verification for International Taxpayers

Project Statement:

CP 30 Estimated Tax Penalty Notice-Refund Reduced

Goal Statement:

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How important is this project to you?

1 2 3 4 5

Not very important

Extremely important

Opened:

2025

status:

Elevated

Status Date:

Notices & Correspondence Committee

Project 01144

CP 30 - Estimated Tax Penalty Notice - Reduced Refund

Project Statement:

CP 30 Estimated Tax Penalty Notice-Refund Reduced

Goal Statement:

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How important is this project to you?

1 2 3 4 5

Not very important

Extremely important

Opened:

2025

status:

Elevated

Status Date:

Taxpayer Communications Committee

Project 01157

Taxpayer Services Unauthenticated Chatbot

Project Statement:

It is important for the taxpayers to have access to the most current and accurate information regarding their tax responsibilities. Improving the access to information in the IRS website, will result in better rates of compliance, the taxpayers will have a better understanding of their tax responsibilities and it will minimize the discontent of some taxpayers with the IRS.

Goal Statement:

The goal of this project is to improve the availability and accessibility of the services the taxpayers receive via the chatbot. This will lead to an expansion of the topics available and will facilitate the access to information thru self-help tools.

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How important is this project to you?

1 2 3 4 5

Not very important

Extremely important

Opened:

2024

status:

Elevated

Status Date:

Toll-Free Phone Line

Project 01158

WMR and WMAR

Project Statement:

The Toll Free Phone Lines Committee members were asked to test and provide feedback regarding the voice bots for the Where’s My Refund (WMR) and Where’s My Amended Return (WMAR) systems

Goal Statement:

To improve the taxpayer experience with the WMR and WMAR systems by providing observations, feedback and recommendations for possible future enhancements to the voice bots for these systems. Specifically, the IRS requested testing the voice bots for clarity, accuracy, relevance and completeness.

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How important is this project to you?

1 2 3 4 5

Not very important

Extremely important

Opened:

2024

status:

Elevated

Status Date:

Notices & Correspondence Committee

Project 01160

CP312, Power of Attorney or Tax Information Authorization Online Termination-IMF and CP313 Power of Attorney or Tax Information Authorization Online Termination-BMF

Project Statement:

Letters and Notices are tax account related, public-use correspondence created because of an account related activity or condition. Determine if the CP312 and CP313, clearly communicates appropriate guidance to the public.

Goal Statement:

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How important is this project to you?

1 2 3 4 5

Not very important

Extremely important

Opened:

2025

status:

Elevated

Status Date:

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Understand the Process

Check out the Understand the Process page, to learn more about the lifecycle of a project or recommendation within the Taxpayer Advocacy Panel.

Current Report

2024 TAP Annual Report

The six core project committees submitted 37 referrals to the IRS for consideration during the 2024 TAP year. These referrals contained 380 recommendations to the IRS.

2024 TAP Annual Report

The Taxpayer Advocacy Panel

(TAP) has forwarded more than 3,169 recommendations to the IRS. Our volunteer members act as a two-way channel between the IRS and the general public to listen to taxpayers, identify projects, submit recommendations, resolve problems, and monitor progress in implementing and maintaining solutions.

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