RECOMMENDATION 01042-001
RECOMMENDATION TEXT:
Page 2: Can’t verify online? Call … between 7 a.m. and 7 p.m., local time. Add: Call … between 7 a.m. and 7 p.m., local time in the Continental United States. Clarity
IRS Action: Not adopted
This letter is not sent internationally.
RECOMMENDATION 01042-002
RECOMMENDATION TEXT:
ID 3602 Additional information Visit IRS.gov/5071C … Add QRC Taxpayer Rights and Sources of Assistance
IRS Action: Not adopted
Unable to add a QRC to 5071C due to resource constraints and no means for timely implementation.
RECOMMENDATION 01042-003
RECOMMENDATION TEXT:
ID 3603 Taxpayer rights and sources of assistance Visit TaxpayerAdvocate.irs.gov/taxpayer-rights Add QRC Taxpayer Rights and Sources of Assistance
IRS Action: Not adopted
Unable to add QRC to 5071C due to resource constraints and no means for timely implementation.
RECOMMENDATION 01042-004
RECOMMENDATION TEXT:
ID 3604 Taxpayer rights and sources of assistance xx Add the following section under “Additional Information”: The Taxpayer Advocate Panel (“TAP”) is a volunteer organization, comprised of community members, that can advocate for all taxpayers if the IRS systems, processes, or procedures are not functioning as intended. Please visit improveirs.org to submit your suggestions or concerns. Taxpayer Rights and Sources of Assistance
IRS Action: Not adopted
TAS is listed as the official entity to address these issues and concerns. The TAS site is provided in the letter.
RECOMMENDATION 01042-005
RECOMMENDATION TEXT:
ID 3605 Add the following section under “Additional Information”: Include the TAP QR Code. Taxpayer Rights and Sources of Assistance.
IRS Action: Not adopted
TAS is listed as the official entity to address these issues and concerns. The TAS site is provided in the letter.
RECOMMENDATION 01042-006
RECOMMENDATION TEXT:
ID 3606 Taxpayer Rights and Sources of Assistance Add the following section under “Additional Information”: Taxpayer Rights and Sources of Assistance • Know and understand your rights as a taxpayer. Visit TaxpayerAdvocate.irs.gov/taxpayer-rights. • Do you have a tax problem you haven’t been able to resolve with the IRS? The Taxpayer Advocate Service (TAS) may be able to offer free help. Learn more at TaxpayerAdvocate.irs.gov/contact-us or call 123-456-6789. Use the Taxpayer Roadmap at TaxpayerAdvocate.irs.gov/roadmap to help you navigate the tax system. • Are you a low-income individual in need of someone to represent you in solving an IRS problem? Learn more at TaxpayerAdvocate.irs.gov/litc. Taxpayer Rights and Sources of Assistance Recommendation #1 As IRS is modernizing how they communicate with taxpayers the use of QR codes has been a significant factor in reducing the length of notices and allowing taxpayers to access additional information online that is not contained in the notice. We recommend IRS create a webpage specific to the Taxpayer Rights and Sources of Assistance, containing all of the links that are found in the language above. Then, instead of listing each URL in this section, have one QR code that points to the (new) webpage for Taxpayer rights and sources of assistance.
IRS Action: Not adopted
Creation of a new webpage for taxpayer rights is out of the RIVPM purview. TAS is the official entity to address the issues and concerns listed here.
RECOMMENDATION 01042-007
RECOMMENDATION TEXT:
ID 3607 Taxpayer Rights and Sources of Assistance Add the following section under “Additional Information”: Taxpayer Rights and Sources of Assistance • Know and understand your rights as a taxpayer. Visit TaxpayerAdvocate.irs.gov/taxpayer-rights. • Do you have a tax problem you haven’t been able to resolve with the IRS? The Taxpayer Advocate Service (TAS) may be able to offer free help. Learn more at TaxpayerAdvocate.irs.gov/contact-us or call 123-456-6789. Use the Taxpayer Roadmap at TaxpayerAdvocate.irs.gov/roadmap to help you navigate the tax system. • Are you a low-income individual in need of someone to represent you in solving an IRS problem? Learn more at TaxpayerAdvocate.irs.gov/litc. Taxpayer Rights and Sources of Assistance Recommendation #2 As IRS is modernizing how they communicate with taxpayers the use of QR codes has been a significant factor in reducing the length of notices and allowing taxpayers to access additional information online that is not contained in the notice. We recommend adding a QR code to this section that directs users to https://www.taxpayeradvocate.irs.gov/get-help/. This is the main “Get Help’ page for the Taxpayer Advocate Service.
IRS Action: Not adopted
Unable to add QRC to 5071C due to resource constraints and no means for timely implementation.