As the IRS continues to expand its online services for taxpayers, the Taxpayer Advocacy Panel (TAP) remains dedicated to making thoughtful recommendations aimed at improving the overall customer service experience. These enhancements are designed to make tax-related tasks more efficient and accessible for taxpayers across the nation. We have an exciting update to share about new enhancements to online services that the IRS is scheduled to start rolling out this year.
With an online IRS account, individuals can enjoy a wide array of features that provide convenience and peace of mind. For instance, taxpayers can easily access their tax records, make and view payments, create personalized payment plans, check their account balance, and much more – all from the comfort of their own home or office. This digital access not only streamlines the process of managing tax obligations but also empowers taxpayers with the information they need at their fingertips.
In collaboration with the IRS, TAP has actively proposed several enhancements to the online services platform. One of the key recommendations includes allowing taxpayers the ability to update their mailing address directly through their online account. This simple yet significant feature would enable individuals to manage their information more effectively and ensure that they receive important communications from the IRS without unnecessary delays.
This recommendation is just one of many initiatives put forth by TAP to improve taxpayer interactions with the IRS. We strongly encourage all taxpayers to take advantage of the opportunity to create their own online account. By doing so, they can unlock a myriad of enhanced experiences and tools that simplify the process of fulfilling their tax responsibilities.
About the Taxpayer Advocacy Panel
TAP is a Federal Advisory Committee of citizen volunteers who listen to taxpayer concerns, identify taxpayers’ issues, and make suggestions for improving IRS service and customer satisfaction. TAP is a demographically and geographically diverse group with balanced representation from each state, the District of Columbia, Puerto Rico, and at least one member living, working, or doing business abroad. TAP works with TAS and the IRS to identify issues that will benefit from citizen input.
Please keep us in mind for any recommendations around your Customer Service experience with the IRS, as TAP will continue to advocate for improvement around IRS services. If you have suggestions for improving IRS processes and customer service, reach out and let us know. We take all comments seriously and will discuss them at a future TAP meeting.