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Issue 53484

LTR3030C

Issue Statement:

Letters and Notices are tax account related, public-use correspondence created because of an account related activity or condition. Determine if the LTR 3030C, clearly communicates appropriate guidance to the public.

Goal Statement:

The goal of this project is to review and make recommendations to the IRS that will enhance customer service and improve the taxpayers’ experience. Letters and Notices are sometimes hard to understand and make it difficult for taxpayers to comply with tax law.

RECOMMENDATION 2242

RECOMMENDATION TEXT:

Form Number 3030C Heading Block with a title of “Former Letter 2273C (rev. 02-20”. Located top of document underneath the Title of the Document which is ‘Installment Agreement Accepted: Terms Explained” Remove the block and the text. This is of little importance to the Taxpayer. The Letter is extensive, and this is extraneous information and not needed by the taxpayer. This is the same Letter Number as the one being sent in the Form Number Block Duplication of information not needed

IRS Action: Not adopted

The block & text with title of “Former Letter 2273C (rev. 02-20)” is not present on Letter 3030C (either the internal version or taxpayer copy). We are wondering if TAP was looking at a different letter based on this and other recommendations.