TAP Members

TAP is comprised of geographically and demographically diverse citizen volunteers who possess a sense of civic duty, patriotism, and belief in an effective and well-regarded taxation system. Our mission is to listen to taxpayers, identify taxpayers’ issues, and make suggestions for improving IRS service and customer satisfaction.

Our Leadership

As members of TAP, we are committed to helping the IRS improve it services by performing grassroots outreach activities by which TAP members were able to identify many issues raised by taxpayers.

2025 TAP Chair

Michelle Brookens

I’m entering my third year of my second appointment to TAP. I first served from 2017 – 2019 and was selected again in 2023 to another three-year term. I have served on a variety of committees, with my most recent assignment serving on the Taxpayer Communications Committee, as 2024 TAP National Vice Chair, and now as 2025 National Chair.

2025 TAP Vice Chair

Mitchell Gerstein

I have been a tax practitioner for more than 40 years and see my role as helping clients navigate the complex tax landscape to ensure compliance and optimize tax outcomes.

Our Members

TAP is comprised of approximately 75 members who volunteer to serve a three-year term. The members represent U.S. citizens from all 50 states, District of Columbia, Puerto Rico and a member to represent U.S. Citizens living or working abroad. These volunteers generally spend between 200 and 300 hours per year on member activities that further TAP’s mission to improve the IRS.