The Taxpayer Advocacy Panel (TAP) gives taxpayers a direct voice in federal tax administration. Members volunteer their time to listen, identify issues, and recommend improvements that strengthen customer service and make IRS processes work better.
TAP thanks National Chair Philip Hwang and National Vice Chair Kyle Kipple for their leadership and commitment to improving IRS services and the taxpayer experience.
Philip Hwang brings a strong foundation in service and advocacy. Raised in San Francisco, California, he studied philosophy at the University of California, Berkeley and later attended Hofstra University School of Law, where he developed his interest in tax law. Hwang’s experience includes work with the Volunteer Income Tax Assistance program, the Internal Revenue Service Office of Chief Counsel, and a Low Income Taxpayer Clinic.
“I’ve seen firsthand how IRS processes and policies affect real people,” Hwang said. “TAP offered a rare opportunity to elevate taxpayer voices directly to the IRS and work constructively on improvements.”
He noted that, “One of the most rewarding moments has been seeing taxpayers submitted issues turn into formal recommendations that the IRS genuinely considers and acts on.“
Kyle Kipple brings energy and a strong commitment to service. Originally from Jacksonville, Florida, he began preparing taxes at age 18 and continues to assist taxpayers each filing season. He earned a Bachelor of Science in geography from the University of Florida and plans to pursue meteorology in public service. A longtime volunteer and Eagle Scout, he is committed to making complex information easier to understand and helping others navigate the tax system.
“When I first saw TAP, I realized it was an opportunity to take the many suggestions I’ve heard over the years and help make real change,” Kipple said. “One of the best parts of being in TAP has been working with other volunteers who genuinely want to make things better.”
Both leaders encourage taxpayers to speak up and share their experiences.
“If you’ve ever thought there has to be a better way the IRS could do this, TAP is where that thought belongs,” Hwang said.
Explore the Our Members page to learn more about TAP leadership and volunteers. Then share your ideas for improving IRS processes and customer service by submitting Form 14388, (Taxpayer Advocate (TAP) Issue Submission).