Listening leads to better taxpayer service. At the IRS Nationwide Tax Forum in Chicago, the Taxpayer Advocacy Panel (TAP) connected with tax professionals from across the country to hear their experiences, gather ideas, and identify opportunities to improve IRS service.
The IRS Nationwide Tax Forum provides a unique opportunity for TAP to connect directly with the tax professionals who help taxpayers every day. At this year’s forum in Chicago, TAP volunteer Dr. Olurotimi Akindele and a staff member welcomed visitors to the TAP booth, answered questions about the panel’s mission, and encouraged attendees to share ideas for improving IRS service.
Throughout the forum, tax professionals shared feedback about the challenges they and their clients experience when interacting with the IRS. Their insights highlighted opportunities to improve IRS programs, strengthen customer service, and enhance the taxpayer experience.
As an independent Federal Advisory Committee to the IRS, TAP listens to taxpayers and tax professionals and submits recommendations to the IRS for consideration. Feedback gathered through outreach events like the IRS Nationwide Tax Forum helps identify opportunities to improve tax administration, because every TAP recommendation begins with taxpayer feedback.
Share Your Ideas
If you’ve experienced a challenge with the IRS or have an idea to improve IRS programs or services, the Taxpayer Advocacy Panel wants to hear from you.
Submit Form 14388, Taxpayer Advocacy Panel (TAP) Issue Submission, to share your suggestions or attend one of our upcoming meetings to see TAP in action. Visit our TAP Committees page for dates and details, and discover how you can make a difference.
Together, we can help improve IRS service and the taxpayer experience.