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Project 01708

CP523 - Redesign

Project Statement:

Letters and Notices are tax account related, public-use correspondence created because of an account related activity or condition. Determine if the CP523, clearly communicates appropriate guidance to the public.

Goal Statement:

The goal of this project is to review and make recommendations to the IRS that will enhance customer service and improve the taxpayers’ experience. Letters and Notices are sometimes hard to understand and make it difficult for taxpayers to comply with tax law.

Notices & Correspondence Committee

Year: 2025


Status: Active

RECOMMENDATION 01708-001

RECOMMENDATION TEXT:

CP523A Page 2 Your right to request an appeal This notice is your Notice of Intent to Levy (Internal Revenue Code Section 6331 (d)). THIS NOTICE IS YOUR NOTICE OF INTENT TO LEVY (Internal Revenue Code Section 6331 (d)). PLEASE RESPOND IMMEDIATELY TO AVOID ENFORCED COLLECTION ACTION. As currently presented, this critical statement is embedded within the body of the notice without adequate visual emphasis. Given the severity of an Intent to Levy, this language should be prominently highlighted—using all caps, bolding, and/or boxed formatting—to ensure that taxpayers do not inadvertently overlook it.
A Notice of Intent to Levy represents one of the most serious actions the IRS can take against a taxpayer. The potential loss of wages, bank funds, or property creates a high level of fear and anxiety for taxpayers—particularly those who may already be facing financial hardship. When such a consequential warning is presented without distinction from surrounding text, taxpayers are less likely to recognize the urgency of their situation. This may lead to delayed response or inaction, ultimately causing unnecessary harm and increasing IRS enforcement costs.
Enhancing the visibility of this statement aligns with the IRS’s commitment to clear communication, taxpayer rights, and early resolution. It helps taxpayers understand that they still have an opportunity to resolve the matter before enforced collection occurs. Emphasizing the levy warning proactively supports voluntary compliance, reduces confusion, and may decrease the volume of follow-up calls and escalation.

This notice is your Notice of Intent to Levy (Internal Revenue Code Section 6331 (d)).

IRS Action: Recommended

RECOMMENDATION 01708-002

RECOMMENDATION TEXT:

CP523A Page 2 You have the right to request an appeal to the IRS Independent Office of Appeals any proposed termination or termination of your installment agreement under the Collection Appeals Program. You have the right to request an appeal with the IRS Independent Office of Appeals if the IRS proposes to terminate or terminates your installment agreement under the Collection Appeals Program. This sentence is grammatically awkward and confusing as written. It appears to be missing words. As currently phrased, it could easily cause misunderstanding about the taxpayer’s appeal rights.

IRS Action: Recommended

RECOMMENDATION 01708-003

RECOMMENDATION TEXT:

CP523A Page To use the tool, scan the QR Code below or visit IRS.gov/DUTReply and enter access code 189ru-74981. To use the tool, scan the QR Code to the right or visit IRS.gov/DUTReply and enter access code 189ru-74981. The QR Code is located to the right of the text, not below it.

IRS Action: Recommended

RECOMMENDATION 01708-004

RECOMMENDATION TEXT:

CP523A Page 2 To use the tool, scan the QR Code below or visit IRS.gov/DUTReply and enter access code 189ru-74981. To use the tool, scan the QR Code to the right or visit IRS.gov/DUTReply and enter access code 189ru-74981. The QR Code is located to the right of the text, not below it.

IRS Action: Recommended

RECOMMENDATION 01708-005

RECOMMENDATION TEXT:

CP 523A Pg 4 Add: TAS Standard Language
– Short Language – Do you have a tax problem you haven’t been able to resolve with the IRS? The Taxpayer Advocate Service (TAS) may be able to offer free help. Learn more at www.TaxpayerAdvocate.irs.gov/contact-us or call 877-777-4778. Use the Taxpayer Roadmap at www.TaxpayerAdvocate.irs.gov/roadmap to help you navigate the tax system. Include the TAS QR Code. & TBOR link Add TAS information, which may be especially useful and important to taxpayers technologically challenged.

IRS Action: Recommended

RECOMMENDATION 01708-006

RECOMMENDATION TEXT:

CP523 A,C,D,F,G All headers Pg 1-4 Currently, these are left justified Center Justify Increases readability, separates header info from detail info found under it.

IRS Action: Recommended

RECOMMENDATION 01708-007

RECOMMENDATION TEXT:

Page 1, sentence 1 … you failed to pay a new tax liability Bold: … you failed to pay a new tax liability Alternatively, … Underline: you failed to pay a new tax liability
Draws attention to the reason for receiving the Notice

IRS Action: Recommended

RECOMMENDATION 01708-008

RECOMMENDATION TEXT:

Page 1 We need to hear from you within 30 days to prevent your installment agreement form being terminated We need to hear from you by XX/XX/XXXX, (which is 30 days from the date of this Notice) to prevent your installment agreement form being terminated – This should be consistently applied to each notice. Providing a specific date for a response eliminates confusion.

IRS Action: Recommended

RECOMMENDATION 01708-009

RECOMMENDATION TEXT:

Page 1 ! Notice of intent to terminate your installment agreement Add: ! at the end of the sentence. “! Notice of intent to terminate your installment agreement !” Symmetry

IRS Action: Recommended

RECOMMENDATION 01708-010

RECOMMENDATION TEXT:

Page 1, Sentence 2 We need to hear from you within 30 days to prevent your installment agreement from being terminated. Insert a return to move the sentence to the next row. Symmetry

IRS Action: Recommended

RECOMMENDATION 01708-011

RECOMMENDATION TEXT:

Page 2, Billing Summary Move to top of page 3 Co-locates all associated billing calculation info in a continuous flow.

IRS Action: Recommended

RECOMMENDATION 01708-012

RECOMMENDATION TEXT:

Page 2, Billing Summary 2nd sentence: You’ll receive this notice for each tax period that you owe. Revise: You’ll receive this a separate notice for each tax period that you owe. Clarifies that it’s a separate notice for each . . .

IRS Action: Recommended

RECOMMENDATION 01708-013

RECOMMENDATION TEXT:

Page 4, 1st section, 3rd bullet Review the enclosed Pub 594, IRS Collection Process Add: https://www.irs.gov/pub/irs-pdf/p594.pdf Provide link

IRS Action: Recommended

RECOMMENDATION 01708-014

RECOMMENDATION TEXT:

Page 4, 1st section, 5th bullet … to very information … … to verify information …Correcting typo

IRS Action: Recommended

RECOMMENDATION 01708-015

RECOMMENDATION TEXT:

Page 4, final sentence State bar associations, state or local societies of accountants or enrolled agents, or other nonprofit tax professional organizations may also be able to provide referral. Add: a landing page on IRS.gov that provides links to some of these resources Add a link for taxpayers who use links

IRS Action: Recommended

RECOMMENDATION 01708-016

RECOMMENDATION TEXT:

CP523C
Page 2 Pay your past due amount immediately to prevent your Installment Agreement from being terminated: $. If you don’t pay your past due amount within 30 days, we will terminate your installment agreement and a bill for the full amount you owe. Pay your past due amount immediately to prevent your Installment Agreement from being terminated: $. If you don’t pay your past due amount within 30 days, we will terminate your installment agreement and send you a bill for the full amount you owe. Correction of apparently missing words in sentence.

IRS Action: Recommended

RECOMMENDATION 01708-017

RECOMMENDATION TEXT:

CP523C Page 2 Your right to request an appeal This notice is your Notice of Intent to Levy (Internal Revenue Code Section 6331 (d)). Your right to request an appeal THIS NOTICE IS YOUR NOTICE OF INTENT TO LEVY (Internal Revenue Code Section 6331 (d)). PLEASE RESPOND IMMEDIATELY TO AVOID ENFORCED COLLECTION ACTION. As currently presented, this critical statement is embedded within the body of the notice without adequate visual emphasis. Given the severity of an Intent to Levy, this language should be prominently highlighted—using all caps, bolding, and/or boxed formatting—to ensure that taxpayers do not inadvertently overlook it.
A Notice of Intent to Levy represents one of the most serious actions the IRS can take against a taxpayer. The potential loss of wages, bank funds, or property creates a high level of fear and anxiety for taxpayers—particularly those who may already be facing financial hardship. When such a consequential warning is presented without distinction from surrounding text, taxpayers are less likely to recognize the urgency of their situation. This may lead to delayed response or inaction, ultimately causing unnecessary harm and increasing IRS enforcement costs.
Enhancing the visibility of this statement aligns with the IRS’s commitment to clear communication, taxpayer rights, and early resolution. It helps taxpayers understand that they still have an opportunity to resolve the matter before enforced collection occurs. Emphasizing the levy warning proactively supports voluntary compliance, reduces confusion, and may decrease the volume of follow-up calls and escalation.

IRS Action: Recommended

RECOMMENDATION 01708-018

RECOMMENDATION TEXT:

CP523C Page 2 You have the right to request an appeal to the IRS Independent Office of Appeals any proposed termination or termination of your installment agreement under the Collection Appeals Program. You have the right to request an appeal with the IRS Independent Office of Appeals if the IRS proposes to terminate or terminates your installment agreement under the Collection Appeals Program. This sentence is grammatically awkward and confusing as written. It appears to be missing words. As currently phrased, it could easily cause misunderstanding about the taxpayer’s appeal rights.

IRS Action: Recommended

RECOMMENDATION 01708-019

RECOMMENDATION TEXT:

CP523C Page 4 Generally, the IRS will deal directly with you or your duly authorized representative. However, we sometimes contact other persons for information you haven’t been able to provide, to very information we’ve received, or to take collection action against your property held by third parties (through a levy or seizure). Generally, the IRS will deal directly with you or your duly authorized representative. However, we sometimes contact other persons for information you haven’t been able to provide, to verify information we’ve received, or to take collection action against your property held by third parties (through a levy or seizure). Correction of incorrect word (probably a typo).

IRS Action: Recommended

RECOMMENDATION 01708-020

RECOMMENDATION TEXT:

CP523C Page 4 Add: TAS Standard Language ‘- Short Language – Do you have a tax problem you haven’t been able to resolve with the IRS? The Taxpayer Advocate Service (TAS) may be able to offer free help. Learn more at www.TaxpayerAdvocate.irs.gov/contact-us or call 877-777-4778. Use the Taxpayer Roadmap at www.TaxpayerAdvocate.irs.gov/roadmap to help you navigate the tax system. Include the TAS QR Code. & TBOR link Add TAS information, which may be especially useful and important to taxpayers technologically challenged.

IRS Action: Recommended

RECOMMENDATION 01708-021

RECOMMENDATION TEXT:

CP523D Page 1 Pay your past due amount of $ within 30 days from the date of this notice. Scan the QR code or visit IRS.gov/Payments to learn more about your payment options and make your payment online. Pay your past due amount of $ within 30 days from the date of this notice. Scan the QR code to the right or visit IRS.gov/Payments to learn more about your payment options and make your payment online. Consistency. All other forms direct where the QR code is.

IRS Action: Recommended

RECOMMENDATION 01708-022

RECOMMENDATION TEXT:

CP523D Page 2 Options if you can’t pay
Consider an Offer in Compromise (OIC). An OIC allows you to settle your tax debt for less than the full amount you owe. Use the OIC PreQualifier tool at IRS.gov/Offers to see if you qualify, to calculate a preliminary offer amount, or to learn more about the program. Use of this tool does not guarantee offer acceptance. Request a temporary collection delay. If you’re experiencing financial hardship, we may be able to temporarily delay collection until your situation improves. Visit IRS.gov/Delay to learn more. Options if you can’t pay
You may be able to change your installment agreement and reduce your monthly payment amount. If the terms of your current installment agreement no longer work for your situation, you may be able to change your payment date, payment amount, or bank information. To change your current installment agreement online, visit IRS.gov/OPA.
Consider an Offer in Compromise (OIC). An OIC allows you to settle your tax debt for less than the full amount you owe. Use the OIC PreQualifier tool at IRS.gov/Offers to see if you qualify, to calculate a preliminary offer amount, or to learn more about the program. Use of this tool does not guarantee offer acceptance.
Request a temporary collection delay. If you’re experiencing financial hardship, we may be able to temporarily delay collection until your situation improves. Visit IRS.gov/Delay to learn more. Notices CP523C and CP523D are almost identical. Options if you can’t pay should be consistent. CP523C includes the option to change your installment agreement and reduce your monthly payment amount, so should CP523D.

IRS Action: Recommended

RECOMMENDATION 01708-023

RECOMMENDATION TEXT:

CP523D Page 2 Pay your past due amount immediately to prevent your Installment Agreement from being terminated: $. If you don’t pay your past due amount within 30 days, we will terminate your installment agreement and a bill for the full amount you owe. Pay your past due amount immediately to prevent your Installment Agreement from being terminated: $. If you don’t pay your past due amount within 30 days, we will terminate your installment agreement and send you a bill for the full amount you owe. Correction of missing words in sentence.

IRS Action: Recommended

RECOMMENDATION 01708-024

RECOMMENDATION TEXT:

CP523D Page 2 Your right to request an appeal
This notice is your Notice of Intent to Levy (Internal Revenue Code Section 6331 (d)).
Your right to request an appeal
THIS NOTICE IS YOUR NOTICE OF INTENT TO LEVY (Internal Revenue Code Section 6331 (d)). PLEASE RESPOND IMMEDIATELY TO AVOID ENFORCED COLLECTION ACTION. As currently presented, this critical statement is embedded within the body of the notice without adequate visual emphasis. Given the severity of an Intent to Levy, this language should be prominently highlighted—using all caps, bolding, and/or boxed formatting—to ensure that taxpayers do not inadvertently overlook it.
A Notice of Intent to Levy represents one of the most serious actions the IRS can take against a taxpayer. The potential loss of wages, bank funds, or property creates a high level of fear and anxiety for taxpayers—particularly those who may already be facing financial hardship. When such a consequential warning is presented without distinction from surrounding text, taxpayers are less likely to recognize the urgency of their situation. This may lead to delayed response or inaction, ultimately causing unnecessary harm and increasing IRS enforcement costs.
Enhancing the visibility of this statement aligns with the IRS’s commitment to clear communication, taxpayer rights, and early resolution. It helps taxpayers understand that they still have an opportunity to resolve the matter before enforced collection occurs. Emphasizing the levy warning proactively supports voluntary compliance, reduces confusion, and may decrease the volume of follow-up calls and escalation.

IRS Action: Recommended

RECOMMENDATION 01708-025

RECOMMENDATION TEXT:

CP523D Page 2 You have the right to request an appeal to the IRS Independent Office of Appeals any proposed termination or termination of your installment agreement under the Collection Appeals Program. You have the right to request an appeal with the IRS Independent Office of Appeals if the IRS proposes to terminate or terminates your installment agreement under the Collection Appeals Program. This sentence is grammatically awkward and confusing as written. It appears to be missing words. As currently phrased, it could easily cause misunderstanding about the taxpayer’s appeal rights.

IRS Action: Recommended

RECOMMENDATION 01708-026

RECOMMENDATION TEXT:

CP523D Page 4 Generally, the IRS will deal directly with you or your duly authorized representative. However, we sometimes contact other persons for information you haven’t been able to provide, to very information we’ve received, or to take collection action against your property held by third parties (through a levy or seizure). Generally, the IRS will deal directly with you or your duly authorized representative. However, we sometimes contact other persons for information you haven’t been able to provide, to verify information we’ve received, or to take collection action against your property held by third parties (through a levy or seizure). Correction of incorrect word (or typo).

IRS Action: Recommended

RECOMMENDATION 01708-027

RECOMMENDATION TEXT:

CP523D Page 4 Add: TAS Standard Language
– Short Language – Do you have a tax problem you haven’t been able to resolve with the IRS? The Taxpayer Advocate Service (TAS) may be able to offer free help. Learn more at www.TaxpayerAdvocate.irs.gov/contact-us or call 877-777-4778. Use the Taxpayer Roadmap at www.TaxpayerAdvocate.irs.gov/roadmap to help you navigate the tax system.

Include the TAS QR Code. & TBOR link Add TAS information, which may be especially useful and important to taxpayers technologically challenged.

IRS Action: Recommended

RECOMMENDATION 01708-028

RECOMMENDATION TEXT:

CP523 F – Page 1 Prepare your information visit IRS.gov/F433Fto download Form 433-F, Collection Information Statement. Follow the instructions to populate the form with your information for tax liabilities that do not exceed $250,000, prepare your information by visiting IRS.gov/F433F to download Form433-F, Collection Information Statement. Follow the instructions to populate the form with your information. File Form 433-A and/or 433-B if your liability exceeds $250,000. Provides the necessary guidance based on the total liability and clarifies the language

IRS Action: Recommended

RECOMMENDATION 01708-029

RECOMMENDATION TEXT:

CP523F Page 2 Your right to request an appeal
This notice is your Notice of Intent to Levy (Internal Revenue Code Section 6331 (d)). Your right to request an appeal
THIS NOTICE IS YOUR NOTICE OF INTENT TO LEVY (Internal Revenue Code Section 6331 (d)). PLEASE RESPOND IMMEDIATELY TO AVOID ENFORCED COLLECTION ACTION. As currently presented, this critical statement is embedded within the body of the notice without adequate visual emphasis. Given the severity of an Intent to Levy, this language should be prominently highlighted—using all caps, bolding, and/or boxed formatting—to ensure that taxpayers do not inadvertently overlook it.
A Notice of Intent to Levy represents one of the most serious actions the IRS can take against a taxpayer. The potential loss of wages, bank funds, or property creates a high level of fear and anxiety for taxpayers—particularly those who may already be facing financial hardship. When such a consequential warning is presented without distinction from surrounding text, taxpayers are less likely to recognize the urgency of their situation. This may lead to delayed response or inaction, ultimately causing unnecessary harm and increasing IRS enforcement costs.
Enhancing the visibility of this statement aligns with the IRS’s commitment to clear communication, taxpayer rights, and early resolution. It helps taxpayers understand that they still have an opportunity to resolve the matter before enforced collection occurs. Emphasizing the levy warning proactively supports voluntary compliance, reduces confusion, and may decrease the volume of follow-up calls and escalation.

IRS Action: Recommended

RECOMMENDATION 01708-030

RECOMMENDATION TEXT:

CP523F Page 2 You have the right to request an appeal to the IRS Independent Office of Appeals any proposed termination or termination of your installment agreement under the Collection Appeals Program. You have the right to request an appeal with the IRS Independent Office of Appeals if the IRS proposes to terminate or terminates your installment agreement under the Collection Appeals Program. This sentence is grammatically awkward and confusing as written. It appears to be missing words. As currently phrased, it could easily cause misunderstanding about the taxpayer’s appeal rights.

IRS Action: Recommended

RECOMMENDATION 01708-031

RECOMMENDATION TEXT:

CP523F Page 2 We’re required to send a copy of this notice to both you and your spouse. Each copy contains the same information about your joint account. Only pay the amount due once. If your filing status was Married Filing Joint (MFJ), we are required to send a copy of this notice to both you and your spouse. Each copy contains the same information about your joint account. Only pay the amount due once. There is no indication that this notice is only sent to couples who file a joint tax return. This statement can cause confusion and anxiety for people who may not file MFJ, especially those who may be estranged, separated or divorced from a spouse. Adding the additional statement reduces confusion and may decrease the volume of follow-up calls and escalation.

IRS Action: Recommended

RECOMMENDATION 01708-032

RECOMMENDATION TEXT:

CP523F Page 4 Add: TAS Standard Language
– Short Language – Do you have a tax problem you haven’t been able to resolve with the IRS? The Taxpayer Advocate Service (TAS) may be able to offer free help. Learn more at www.TaxpayerAdvocate.irs.gov/contact-us or call 877-777-4778. Use the Taxpayer Roadmap at www.TaxpayerAdvocate.irs.gov/roadmap to help you navigate the tax system. Include the TAS QR Code. & TBOR link Add TAS information, which may be especially useful and important to taxpayers technologically challenged.

IRS Action: Recommended

RECOMMENDATION 01708-033

RECOMMENDATION TEXT:

CP523G Page 1 You have a right to request a Collection Appeals Program hearing. To learn more about your right to request a hearing, review the “Your right to request an appeal” section of this notice. All CP523 notices should be consistent. This statement is included and boxed on every other CP523 notice. It should be included on CP523G as well.

IRS Action: Recommended

RECOMMENDATION 01708-034

RECOMMENDATION TEXT:

CP523G Page 1 You have a right to request a Collection Appeals Program hearing. To learn more about your right to request a hearing, review the “Your right to request an appeal” section of this notice. You have a right to request a Collection Appeals Program hearing. To learn more about your right to request a hearing, review the “Your right to request an appeal” section of this notice. All CP523 notices should be consistent. This statement is included and boxed on every other CP523 notice. It should be included on CP523G as well.

IRS Action: Recommended

RECOMMENDATION 01708-035

RECOMMENDATION TEXT:

CP523G
Page 1 Important: This notice is NOT a Collection Due Process (CDP) notice. You cannot use this notice to request a CDP hearing. If you have already received a separate CDP notice (such as a Letter 11 or Letter 1058), you may have additional appeal rights. If you are unsure, call us for help. There has been much confusion on the part of taxpayers whether they can file a CDP or CAP. The addition of this section reduces confusion and may decrease the volume of follow-up call and escalation.

IRS Action: Recommended

RECOMMENDATION 01708-036

RECOMMENDATION TEXT:

CP523G
Page 2 Options if you can’t pay
Consider an Offer in Compromise (OIC). An OIC allows you to settle your tax debt for less than the full amount you owe. Use the OIC PreQualifier tool at IRS.gov/Offers to see if you qualify, to calculate a preliminary offer amount, or to learn more about the program. Use of this tool does not guarantee offer acceptance. Request a temporary collection delay. If you’re experiencing financial hardship, we may be able to temporarily delay collection until your situation improves. Visit IRS.gov/Delay to learn more. Options if you can’t pay
You may be able to change your installment agreement and reduce your monthly payment amount. If the terms of your current installment agreement no longer work for your situation, you may be able to change your payment date, payment amount, or bank information. To change your current installment agreement online, visit IRS.gov/OPA.
Consider an Offer in Compromise (OIC). An OIC allows you to settle your tax debt for less than the full amount you owe. Use the OIC PreQualifier tool at IRS.gov/Offers to see if you qualify, to calculate a preliminary offer amount, or to learn more about the program. Use of this tool does not guarantee offer acceptance.
Request a temporary collection delay. If you’re experiencing financial hardship, we may be able to temporarily delay collection until your situation improves. Visit IRS.gov/Delay to learn more. Options if you can’t pay should be consistent. CP523C includes the option to change your installment agreement and reduce your monthly payment amount, so should CP523G.

IRS Action: Recommended

RECOMMENDATION 01708-037

RECOMMENDATION TEXT:

CP523G
Page 2 Options if you can’t pay
Consider an Offer in Compromise (OIC). An OIC allows you to settle your tax debt for less than the full amount you owe. Use the OIC PreQualifier tool at IRS.gov/Offers to see if you qualify, to calculate a preliminary offer amount, or to learn more about the program. Use of this tool does not guarantee offer acceptance. Request a temporary collection delay. If you’re experiencing financial hardship, we may be able to temporarily delay collection until your situation improves. Visit IRS.gov/Delay to learn more. Options if you can’t pay
You may be able to change your installment agreement and reduce your monthly payment amount. If the terms of your current installment agreement no longer work for your situation, you may be able to change your payment date, payment amount, or bank information. To change your current installment agreement online, visit IRS.gov/OPA.
Consider an Offer in Compromise (OIC). An OIC allows you to settle your tax debt for less than the full amount you owe. Use the OIC PreQualifier tool at IRS.gov/Offers to see if you qualify, to calculate a preliminary offer amount, or to learn more about the program. Use of this tool does not guarantee offer acceptance.
Request a temporary collection delay. If you’re experiencing financial hardship, we may be able to temporarily delay collection until your situation improves. Visit IRS.gov/Delay to learn more. Options if you can’t pay should be consistent. CP523C includes the option to change your installment agreement and reduce your monthly payment amount, so should CP523G.

IRS Action: Recommended

RECOMMENDATION 01708-038

RECOMMENDATION TEXT:

38 CP523G Page 4 Add: TAS Standard Language
– Short Language – Do you have a tax problem you haven’t been able to resolve with the IRS? The Taxpayer Advocate Service (TAS) may be able to offer free help. Learn more at www.TaxpayerAdvocate.irs.gov/contact-us or call 877-777-4778. Use the Taxpayer Roadmap at www.TaxpayerAdvocate.irs.gov/roadmap to help you navigate the tax system.

Include the TAS QR Code. & TBOR link Add TAS information, which may be especially useful and important to taxpayers technologically challenged.

IRS Action: Recommended