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Project 01706

CP89 - Redesign

Project Statement:

Letters and Notices are tax account related, public-use correspondence created because of an account related activity or condition. Determine if the CP89, clearly communicates appropriate guidance to the public.

Goal Statement:

The goal of this project is to review and make recommendations to the IRS that will enhance customer service and improve the taxpayers’ experience. Letters and Notices are sometimes hard to understand and make it difficult for taxpayers to comply with tax law.

Notices & Correspondence Committee

Year: 2025


Status: Active

RECOMMENDATION 01706-001

RECOMMENDATION TEXT:

CP89x-Redesign Draft A Balance owed Page 1 Annual Statement – Please Review Realign Text Fix positioning on notice so it does not run into IRS address.

IRS Action: Recommended

RECOMMENDATION 01706-002

RECOMMENDATION TEXT:

CP89x-Redesign Draft A Balance owed Page 1 This is not a bill. This is for your information. This statement was on the original notice and should remain in order to avoid confusion and anxiety on the part of the taxpayer. Enhancing the visibility of this statement aligns with the IRS’s commitment to clear communication, taxpayer rights, and early resolution and may decrease the volume of follow-up calls and escalation.

IRS Action: Recommended

RECOMMENDATION 01706-003

RECOMMENDATION TEXT:

CP89x-Redesign Draft B Balance owed No difference between Draft A&B They’re substantively the same but there’s a cosmetic difference.

IRS Action: Recommended

RECOMMENDATION 01706-004

RECOMMENDATION TEXT:

CP89x-Redesign Draft Close to Complete Page 1 Annual Statement – Please Review Annual Statement – Please Review Fix positioning on notice so it does not run into IRS address.

IRS Action: Recommended

RECOMMENDATION 01706-005

RECOMMENDATION TEXT:

CP89x-Redesign Draft Close to Complete Page 1 This is not a bill. This is for your information. This statement was on the original notice and should remain in order to avoid confusion and anxiety on the part of the taxpayer. Enhancing the visibility of this statement aligns with the IRS’s commitment to clear communication, taxpayer rights, and early resolution and may decrease the volume of follow-up calls and escalation.

IRS Action: Recommended

RECOMMENDATION 01706-006

RECOMMENDATION TEXT:

CP89x- Redesign DRAFT almost complete Add an estimated payoff date: As of the date of this Notice, your estimated payoff date is [ ]. This would provide important information to taxpayer

IRS Action: Recommended

RECOMMENDATION 01706-007

RECOMMENDATION TEXT:

CP89x-Redesign Draft Complete Page 1 Annual Statement – Please Review Fix positioning on notice so it does not run into IRS address.

IRS Action: Recommended

RECOMMENDATION 01706-008

RECOMMENDATION TEXT:

CP89x-Redesign Draft Complete Page 1 This is not a bill. This is for your information. This statement was on the original notice and should remain in order to avoid confusion and anxiety on the part of the taxpayer. Enhancing the visibility of this statement aligns with the IRS’s commitment to clear communication, taxpayer rights, and early resolution and may decrease the volume of follow-up calls and escalation.

IRS Action: Recommended

RECOMMENDATION 01706-009

RECOMMENDATION TEXT:

CP89x – Redesign DRAFT Complete Thank you for completing your installment agreement and resolving your outstanding tax debt. As (date), your plan is considered fully paid. Thank you for completing your installment agreement and resolving your outstanding tax debt. As of the (date) of this notice, your plan is considered fully paid. The IRS will release any related Notice of Federal Tax Lien (NFTL) within 30 days of the tax due being paid in full. See Publication 1450 for more information It is important the taxpayer be advised of the tax lien process

IRS Action: Recommended

RECOMMENDATION 01706-010

RECOMMENDATION TEXT:

CP89x-Redesign Draft Complete Page 1 Access your account information online. Scan the QR code or visit IRS.gov/account to log in and access your account information online.

IRS Action: Recommended