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Project Statement:

Since most documents received by the IRS have a DLN number, the IRS should establish a “tracking” system for those documents, like what is used to track a UPS, FedEx, or similar service. This tracking information can be made visible to taxpayers who sign up for e-services, allowing them to see for themselves that their return, amended return, lost refund, Form 8832, S election, and other relevant documents are in process. This may alleviate unnecessary phone calls to the IRS.

Goal Statement:

Establish an IRS document tracking system, similar to commercial package tracking services such as UPS or FedEx, that utilizes existing Document Locator Numbers (DLNs) to enable taxpayers to view the processing status of their submissions, including returns, amended returns, refund claims, and elections, through their on-line accounts. This initiative aims to empower taxpayers with self-service tools, increase transparency, and reduce unnecessary calls to IRS toll-free lines.