Taxpayer Advocacy Panel program to go on temporary administrative suspension

For more than 20 years, the Taxpayer Advocacy Panel (TAP), through its team of dedicated volunteer members, has served a vital function in our tax system by advocating for the interests of taxpayers and offering critical feedback to the IRS. The insights and concerns raised by TAP members have historically played an influential role in shaping policies and redefining services that directly affect taxpayers across the nation and abroad. At this time, however, the TAP program will enter a temporary administrative suspension, effective February 13, 2026.

This will include a suspension on the acceptance of new issues and concerns related to improving IRS processes and taxpayer service. Please return to this page for additional updates as they become available.

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Project 01157

Taxpayer Services Unauthenticated Chatbot

Project Statement:

It is important for the taxpayers to have access to the most current and accurate information regarding their tax responsibilities. Improving the access to information in the IRS website, will result in better rates of compliance, the taxpayers will have a better understanding of their tax responsibilities and it will minimize the discontent of some taxpayers with the IRS.

Goal Statement:

The goal of this project is to improve the availability and accessibility of the services the taxpayers receive via the chatbot. This will lead to an expansion of the topics available and will facilitate the access to information thru self-help tools.

RECOMMENDATION 01157-1

RECOMMENDATION TEXT:

Provide link to contact IRS agent and request call back if necessary.

IRS Action: Recommended

RECOMMENDATION 01157-2

RECOMMENDATION TEXT:

Make chatbot available in more languages.

IRS Action: Recommended

RECOMMENDATION 01157-3

RECOMMENDATION TEXT:

Topics in the bubble should be in bold.

IRS Action: Recommended

RECOMMENDATION 01157-4

RECOMMENDATION TEXT:

Provide feature for user to adjust size of responses or expand chatbot window.

IRS Action: Recommended

RECOMMENDATION 01157-5

RECOMMENDATION TEXT:

Separate individual from business topics.

IRS Action: Recommended

RECOMMENDATION 01157-6

RECOMMENDATION TEXT:

For amended return, needs to address that this what the status means and is not taxpayer specific.

IRS Action: Recommended

RECOMMENDATION 01157-7

RECOMMENDATION TEXT:

Provide a link to learn more about EITC.

IRS Action: Recommended