RECOMMENDATION 01014-001
RECOMMENDATION TEXT:
Add the following section under “Additional Information”: TAXPAYER ONLINE ACCOUNT – Taxpayers can create and access taxpayer online accounts. Please go to irs.gov, select “Sign into your Online Account” to get started; or Scan the QR Code found within this Notice. Response received May 19, 2025 Response explanation The current notice contains applicable links to OLA specific for the CP01A. Please forward any feedback received directly from taxpayers to ts.tcs.cam@irs.gov justification: Our committee is receiving multiple requests and/or comments regarding taxpayer confusion and difficulty in receiving and understanding IRS Notices and Correspondence. This will help taxpayers remain or become compliant, increase efficiency, reduce frustration. The IRS will also receive less phone calls, less paper, less frustrated taxpayers. The Notices and Correspondence Committee believes that if the taxpayer knew they could create an on-line account, much of this confusion could be alleviated. Most taxpayers are trying to obtain or confirm individual account information on the main IRS page. OR, taxpayers never visit the IRS main page to realize that taxpayers have the ability to create and view taxpayer’s individual on-line account information. Therefore, we respectfully request that this text be included in all IRS correspondence. Our committee would then advocate for further detail and improvements under the taxpayer on-line account – which our committee will discuss and present
IRS Action: Not adopted
RECOMMENDATION 01014-002
RECOMMENDATION TEXT:
Add a QR Code to go to the taxpayer on-line account justification: Communication and clarification – Taxpayer Rights and Sources of Assistance Response received May 19, 2025 Response explanation The current notice contains applicable links to OLA specific for the CP01A. Please forward any feedback received directly from taxpayers to ts.tcs.cam@irs.gov
IRS Action: Not adopted
RECOMMENDATION 01014-003
RECOMMENDATION TEXT:
The Taxpayer Advocate Service (TAS) is an independent organization within the IRS that helps taxpayers and protects taxpayers’ rights. TAS can offer you help if your tax problem is causing a financial difficulty, you’ve tried but been unable to resolve your issue with the IRS, or you believe an IRS system, process, or procedure isn’t working as it should. If you qualify for TAS assistance, which is always free, TAS will do everything possible to help you. Visit www.taxpayeradvocate.irs.gov or call 123-456-6789. Justification: Add TAS information, which may be especially useful and important to taxpayers technologically challenged when asked to use a PIN Response received May 19, 2025 Response explanation Please refer to the MOU between TAS and TCS for informational notices.
IRS Action: Not adopted
RECOMMENDATION 01014-004
RECOMMENDATION TEXT:
Add the following section under “Additional Information”: Include the TAS QR Code. Justification: Taxpayer Rights and Sources of Assistance Response resceived May 19, 2025 Response explanation Please refer to the MOU between TAS and TCS for informational notices.
IRS Action: Not adopted
RECOMMENDATION 01014-005
RECOMMENDATION TEXT:
Add the following section under “Additional Information”: The Taxpayer Advocate Panel (“TAP”) is a volunteer organization, comprised of community members, that can advocate for all taxpayers if the IRS systems, processes, or procedures are not functioning as intended. Please visit improveirs.org to submit your suggestions or concerns. Justification: Taxpayer Rights and Sources of Assistance Response received May 19, 2025 Response explanation Any revisions to the TAS language will need to be coordinated and approved through TAS as owners of the language.
IRS Action: Not adopted
RECOMMENDATION 01014-006
RECOMMENDATION TEXT:
Add the following section under “Additional Information”: Include the TAP QR Code. Justification: Taxpayer Rights and Sources of Assistance Response received May 19, 2025 Response explanation Any revisions to the TAS language will need to be coordinated and approved through TAS as owners of the language.