Taxpayer Advocacy Panel program to go on temporary administrative suspension

For more than 20 years, the Taxpayer Advocacy Panel (TAP), through its team of dedicated volunteer members, has served a vital function in our tax system by advocating for the interests of taxpayers and offering critical feedback to the IRS. The insights and concerns raised by TAP members have historically played an influential role in shaping policies and redefining services that directly affect taxpayers across the nation and abroad. At this time, however, the TAP program will enter a temporary administrative suspension, effective February 13, 2026.

This will include a suspension on the acceptance of new issues and concerns related to improving IRS processes and taxpayer service. Please return to this page for additional updates as they become available.

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Home > News & Events>COVID-19 Related Inquiries
April 28, 2020

COVID-19 Related Inquiries

The Internal Revenue Service and the Taxpayer Advocate Service is experiencing delays and interruptions in working cases due to widespread IRS operation closures. These closures are also causing a high call volume resulting in delays in response times. We ask for your patience during this time.

For answers to general IRS tax questions go to https://taxpayeradvocate.irs.gov/get-help or irs.gov. For questions about Economic Impact Payments, please go to irs.gov/coronavirus. TAP, unfortunately, is not able to respond to these general inquiries. These are the only and best ways to get answers as the IRS phone lines are not staffed at this time and all the IRS Campuses are closed in response to the Coronavirus (COVID-19) pandemic. The temporary closure of IRS facilities, in accordance with state and local orders, is playing an important role in stopping community spread COVID-19 among federal employees, families, friends and communities.

If you have an unresolved tax issue that is causing an economic hardship, please contact your local Taxpayer Advocate Service office.

We thank you for your patience and understanding as we are all dealing with these difficult times and working under unprecedented conditions.