RECOMMENDATION 01157-001
RECOMMENDATION TEXT:
Provide link to contact IRS agent and request call back if necessary.
IRS Action: Not adopted
Response explanation: We don’t have the technology for this at this time. Currently, we have tool-free numbers of taxpayers can call for more information on their tax questions.
RECOMMENDATION 01157-002
RECOMMENDATION TEXT:
Make chatbot available in more languages.
IRS Action: Not adopted
Response explanation: With the implementation of Executive Order 14224, Designating English as the Official Language of the United States of America, the future of expansion to other languages is unknown currently.
RECOMMENDATION 01157-003
RECOMMENDATION TEXT:
Topics in the bubble should be in bold.
IRS Action: Not adopted
Response explanation: This option was considered but not implemented to maintain uniformity within the design. The design was approved and consistent throughout, i.e., if you hover over a topic, it does highlight it.
RECOMMENDATION 01157-004
RECOMMENDATION TEXT:
Provide feature for user to adjust size of responses or expand chatbot window.
IRS Action: Partially adopted
Response explanation: IRS will explore the feasibility of developing and implementing this feature.
RECOMMENDATION 01157-005
RECOMMENDATION TEXT:
Separate individual from business topics.
IRS Action: Not adopted
RECOMMENDATION 01157-006
RECOMMENDATION TEXT:
For amended return, needs to address that this what the status means and is not taxpayer specific.
IRS Action: Adopted
Response explanation: Knowledge articles will be updated to clarify that they are an explanation of the statuses.
RECOMMENDATION 01157-007
RECOMMENDATION TEXT:
Provide a link to learn more about EITC.
IRS Action: Partially adopted
Response explanation: The IRS will review the knowledge articles and will consider adding links.