Taxpayer Advocacy Panel program to go on temporary administrative suspension

For more than 20 years, the Taxpayer Advocacy Panel (TAP), through its team of dedicated volunteer members, has served a vital function in our tax system by advocating for the interests of taxpayers and offering critical feedback to the IRS. The insights and concerns raised by TAP members have historically played an influential role in shaping policies and redefining services that directly affect taxpayers across the nation and abroad. At this time, however, the TAP program will enter a temporary administrative suspension, effective February 13, 2026.

This will include a suspension on the acceptance of new issues and concerns related to improving IRS processes and taxpayer service. Please return to this page for additional updates as they become available.

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Project 00976

IRS Homepage

Project Statement:

Based on this referral and a reference that this same complaint has been shared by other taxpayers various social media platforms, there is a systemic issue with the lack of access to quality assistance on important personal tax and business matters through our toll-free lines. The IRS needs to improve the navigation of its phone system and enhance the subject matter expertise of its Business Accounts service representatives.

Goal Statement:

Improve Navigation of Toll Free Line and Access to Quality Help
The goal of this referral is to address a taxpayer’s complaint submitted through SAMS and echoed on social media. The complaint concerns difficulties with navigating the Toll-Free line’s menu and obtaining quality subject matter expert assistance when contacting the IRS via the toll free lines.

RECOMMENDATION 00976-1

RECOMMENDATION TEXT:

Consistent with the Taxpayer Bill of Rights, the taxpayers have the right to be informed. Taxpayers have the right to know what they need to do to comply with the tax laws. They are entitled to clear explanations of the laws and IRS procedures. If they must search for a way to contact the IRS beyond the homepage, it makes it too difficult or frustrating. As a result, the quality of service goes down. Also, the less searching and the less times a taxpayer has to click to go to a different page, the process is more in line with the Taxpayer Bill of Rights.

IRS Action: Recommended

RECOMMENDATION 00976-2

RECOMMENDATION TEXT:

This is consistent with the rights to be informed and to quality service as identified in the Taxpayer Bill of Rights.

IRS Action: Recommended

RECOMMENDATION 00976-3

RECOMMENDATION TEXT:

This is consistent with the rights to be informed and to quality service as identified in the Taxpayer Bill of Rights.

IRS Action: Recommended

RECOMMENDATION 00976-4

RECOMMENDATION TEXT:

This is consistent with the rights to be informed and to quality service as identified in the Taxpayer Bill of Rights.

IRS Action: Recommended

RECOMMENDATION 00976-5

RECOMMENDATION TEXT:

This is consistent with the rights to be informed and to quality service as identified in the Taxpayer Bill of Rights.

IRS Action: Recommended

RECOMMENDATION 00976-6

RECOMMENDATION TEXT:

This is consistent with the rights to be informed and to quality service as identified in the Taxpayer Bill of Rights.

IRS Action: Recommended

RECOMMENDATION 00976-7

RECOMMENDATION TEXT:

This is consistent with the rights to be informed and to quality service as identified in the Taxpayer Bill of Rights.

IRS Action: Recommended

RECOMMENDATION 00976-8

RECOMMENDATION TEXT:

This is consistent with the rights to be informed and to quality service as identified in the Taxpayer Bill of Rights.

IRS Action: Recommended

RECOMMENDATION 00976-9

RECOMMENDATION TEXT:

This is consistent with the rights to be informed and to quality service as identified in the Taxpayer Bill of Rights.

IRS Action: Recommended

RECOMMENDATION 00976-10

RECOMMENDATION TEXT:

This is consistent with the rights to be informed and to quality service as identified in the Taxpayer Bill of Rights.

IRS Action: Recommended

RECOMMENDATION 00976-11

RECOMMENDATION TEXT:

This is consistent with the rights to be informed and to quality service as identified in the Taxpayer Bill of Rights.

IRS Action: Recommended