RECOMMENDATION 01126-001
RECOMMENDATION TEXT:
Simplify the drop-down menu for reason of obtaining a transcript and/or provide a clearer explanation to the user.
IRS Action: Adopted
This was resolved in Q4 of FY 2024 Implementation date: 6/30/2024
RECOMMENDATION 01126-002
RECOMMENDATION TEXT:
Improve the font, line spacing and overall look of the transcripts (taxpayers can get confused if they compare a transcript with their tax return). Response explanation This does not belong to OLS. Transcripts must be updated by the business owners of the transcripts so that those updates are consistent across and benefit all channels such as paper transcripts via the Order a Transcript feature and digital transcripts in IOLA.
IRS Action: Partially adopted
After meeting with IRS Project Owner, they decided to change 1126-2 & 1124-4 to “Under Consideration”.
RECOMMENDATION 01126-003
RECOMMENDATION TEXT:
Eliminate all lines that have a “0” (a lot of lines have zeroes that makes reading difficult). This does not belong to OLS. Transcripts must be updated by the business owners of the transcripts so that those updates are consistent across and benefit all channels such as paper transcripts via the Order a Transcript feature and digital transcripts in IOLA.
IRS Action: Not adopted
This does not belong to OLS. Transcripts must be updated by the business owners of the transcripts so that those updates are consistent across and benefit all channels such as paper transcripts via the Order a Transcript feature and digital transcripts in IOLA.
RECOMMENDATION 01126-004
RECOMMENDATION TEXT:
Use shading every other line. Response explanation This does not belong to OLS. Transcripts must be updated by the business owners of the transcripts so that those updates are consistent across and benefit all channels such as paper transcripts via the Order a Transcript feature and digital transcripts in IOLA.
IRS Action: Partially adopted
After meeting with IRS Project Owner, they decided to change 1126-2 & 1124-4 to “Under Consideration”.
RECOMMENDATION 01126-005
RECOMMENDATION TEXT:
Eliminate the following parts: tax period, IRS cycle, no second notice, FATCA, transaction codes and Tracking number. This does not belong to OLS. Transcripts must be updated by the business owners of the transcripts so that those updates are consistent across and benefit all channels such as paper transcripts via the Order a Transcript feature and digital transcripts in IOLA.
IRS Action: Not adopted
This does not belong to OLS. Transcripts must be updated by the business owners of the transcripts so that those updates are consistent across and benefit all channels such as paper transcripts via the Order a Transcript feature and digital transcripts in IOLA.
RECOMMENDATION 01126-006
RECOMMENDATION TEXT:
For notices, instead of a code, show what the notice is or, if in digital form, provide a link to the notice directly. This does not belong to OLS. Transcripts must be updated by the business owners of the transcripts so that those updates are consistent across and benefit all channels such as paper transcripts via the Order a Transcript feature and digital transcripts in IOLA.
IRS Action: Not adopted
This does not belong to OLS. Transcripts must be updated by the business owners of the transcripts so that those updates are consistent across and benefit all channels such as paper transcripts via the Order a Transcript feature and digital transcripts in IOLA.