When taxpayers speak up, the Taxpayer Advocacy Panel (TAP) listens.
Earlier this year, TAP member Dr. Fritz-Gerald Delice hosted an outreach event in Dacula, Georgia. He opened the session with an overview of TAP’s mission and explained how the federal advisory committee collects taxpayer feedback to improve IRS services.
During the event, participants shared concerns about IRS customer service, particularly long wait times and difficulty reaching a live representative. One participant said they were given an estimated wait time of 30 minutes to one hour but remained on hold for nearly one hour and 45 minutes before speaking to someone.
The message was consistent: taxpayers want faster service and clearer communication. TAP uses this feedback to identify trends and develop recommendations that can improve IRS services and the overall taxpayer experience.
Participants also asked questions about the One Big Beautiful Bill Act, including provisions related to paid overtime and tips. These questions highlighted interest and some confusion about how recent legislative changes may affect taxpayers. For more information, visit the IRS webpage on the tax treatment of tips and overtime.
The event sparked strong engagement. Participants appreciated the opportunity to share their experiences and left with TAP ”Speak Up” brochures to share within their communities.
Have feedback about IRS services? TAP wants to hear from you. You can submit a suggestion by completing Form 14388, Taxpayer Advocacy Panel (TAP) Issue Submission. Make your voice heard by helping TAP identify issues and improve service for all taxpayers.
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