January 12, 2022

National Taxpayer Advocate Erin M. Collins releases her 2021 Annual Report to Congress

National Taxpayer Advocate Erin M. Collins released her 2021 Annual Report to Congress, calling calendar year 2021 “the most challenging year taxpayers and tax professionals have ever experienced.” The report says tens of millions of taxpayers experienced delays in the processing of their returns, and with 77 percent of individual taxpayers receiving refunds, “processing delays translated directly into refund delays.”

In her preface to the report, Collins wrote, “There is no way to sugarcoat the year 2021 in tax administration. The year 2021 provided no shortage of taxpayer problems.” Collins added, “While my report focuses primarily on the problems of 2021, I am deeply concerned about the upcoming filing season,” adding that “Paper is the IRS’s kryptonite, and the agency is still buried in it.”

The report identifies the ten most serious problems encountered by taxpayers in their dealings with the IRS. The report also contains a taxpayer rights assessment that presents performance measures and other relevant data, a summary of key TAS systemic advocacy accomplishments, a discussion of the ten federal tax issues most frequently litigated during the preceding year, and a description of TAS’s case advocacy operations during FY 2021.

The National Taxpayer Advocate’s 2022 Purple Book proposes 68 legislative recommendations for consideration by Congress. These legislative recommendations are designed to strengthen taxpayer rights and improve tax administration.

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