To amend the requirements to include “or land line” in addition to option #4 – “a mobile phone with your name on the account.” ( Request Online, What You Need

IRS Action:Awaiting IRS response

In June 2016, the IRS moved all online taxpayer information to an enhanced security system to provide increased protection to sensitive personal information. The self-service system, known as Secure Access, includes a rigorous identity verification process that helps protect taxpayer data and IRS systems from identity thieves and cyberattacks. Secure Access includes multiple authentication requirements designed to meet federal authentication guidelines and to ensure the identity of the individuals using our online services.

current report

2022 TAP Annual Report

The 2022 TAP Annual Report highlights our key recommendations to improve IRS customer service and summarizes our key accomplishments and activities, including the 201 recommendations submitted to the IRS in 2022.