Status of Amended Tax Returns

Issue Statement: IRS operations has experienced many delays in processing amended returns. Taxpayers can use the limited “where’s my amended return?” (“WMAR”) online tool and get a general statement on how it takes for processing (i.e., up to 16 weeks). In reality, the timeframes are taking much longer (upwards of 264 days on average) to process, requiring taxpayers to ultimately contact the IRS about the delay. This delay is a burden on taxpayers, especially those expecting a refund. These delayed taxpayers also unnecessarily add to IRS taxpayer services burdens and lead to lower overall taxpayer service. The IRS would be able to serve more taxpayers if they are able to provide better communication to taxpayers about the status of their amended return. To that end, the TCC has provided two initial recommendations to improve status updates to taxpayers who file an amended return.

Goal Statement: To increase awareness of the status of filed amended returns.


ID 2266

WMAR Processing Time

IRS Action:Partially adopted

ID 2266

Partially Adopted.

IRS continues to experience a backlog of inventory due to COVID and other legislative COVID changes. Funding is not available for programming changes to the messaging on Where’s My Amended Return (WMAR). IRS has implemented a mitigation strategy by placing messaging on IRS.GOV explaining the backlog of inventory and providing a response time of more than 20 weeks. Once inventory levels are caught up, we anticipate returning to the 16-week timeframe.

current report

2022 TAP Annual Report

The 2022 TAP Annual Report highlights our key recommendations to improve IRS customer service and summarizes our key accomplishments and activities, including the 201 recommendations submitted to the IRS in 2022.