The 2020 Annual Report to Congress focuses on IRS funding and the unprecedented challenges taxpayers faced during a year consumed by the COVID-19 pandemic.

National Taxpayer Advocate Erin M. Collins released her inaugural Annual Report to Congress, focusing on the unprecedented challenges taxpayers faced in filing their tax returns and receiving refunds and stimulus payments during a year consumed by the COVID-19 pandemic.

In her preface to the report, Ms. Collins wrote: “If this year’s Most Serious Problems are read in combination, one overriding theme emerges: To improve taxpayer service, the IRS needs more resources to hire employees and more resources to modernize its information technology (IT) systems.”