TAP N06-010

CP Notices 16, 30, 31, 45, 49, 54B,  54Q, and 60 Scoring

Issue Statement:

The Notice Committee scored the readability and usability of the following notices:  CP 16 Overpaid, Overpayment with Offset, CP 30 Overpaid, Estimated Tax Penalty Notice, CP 31 Taxpayer Inquiry, Undelivered Refund Check Notice,  CP 45 Taxpayer Inquiry, Credit Elect Change, CP 49 Overpaid, Overpayment Adjustment - Offset, CP 54Q SSN and Name Inquiry - Second Request,  CP 54B Taxpayer Inquiry, Inquiry Regarding Name and SSN - Refund Delayed, and CP 60 Balance Due, Credit Reversal Adjustment Notice,  using the IRS Document Assessment Tool.

Proposal:

The Notices Committee submitted their scoring of the notices.

Response Notes:

Notices are scored in three main categories:  Message & Task, Logical Structure, and Presentation.  The score is used by the IRS to make decisions on revising the notice, and/or when necessary, assessing the benefit(s) of revising the notice.  This activity is completed and this Item is closed.