TAP N06-008

CP 39, 42, 75, 75A, CP 88 DAT Scoring

Issue Statement:

The Committee was asked to score the readability and usability of the following notices:  CP 39 Balance Due, Overpayment Applied to Balance Due - Secondary SSN , CP 42 Overpaid, Secondary SSN Offset Notice , CP 75 Taxpayer Inquiry, Exam Initial Contact Letter – EIC – Refund Frozen, CP 75A Taxpayer Inquiry, Exam,  and the CP 88 Taxpayer Inquiry, Taxpayer Delinquent Investigation (TDI) Refund Hold, using the IRS Document Assessment Tool.

Proposal:

The Notices Committee submitted their scoring of the notices.

Response Notes:

Notices are scored in three main categories:  Message & Task, Logical Structure, and Presentation.  The score is used by the IRS to make decisions on revising the notices, and/or when necessary, assessing the benefit(s) of revising the notices.  This activity is completed and this Item is closed.