There are discrepancies
among official IRS publications, Volunteer Income
Tax Assistance (VITA) training materials, and
instructions from IRS employees to VITA site coordinators
regarding what identifying documents taxpayers
must present at VITA and other volunteer tax preparation
sites.
Proposal:
TAP recommended that
the IRS develop and distribute consistent guidelines
for identification needed for taxpayers to obtain
help from volunteer tax sites. The same taxpayer
identification requirements should apply to all
volunteer tax preparation assistance sites. The
requirements should be clearly communicated to
taxpayers and volunteer preparers in written materials
and oral instructions provided by IRS representatives.