TAP C04-029

Notice Elimination Review

Statement of Issue:

The Notice Committee was asked to review the "Individual Master File Computer Paragraph Notice and Automated Collection System Letter Notice Elimination Review" of January 2004. The report included general notice process improvement recommendations, recommendations on streamlining the notice package, and recommendations on specific notices or letters.

Proposal:

The Committee commended the Notice Process Improvement Initiative Team (NPIIT) recommendations that, if implemented, would positively impact on customer satisfaction, business, results, and employee satisfaction. Multiple related notices, which cause confusion, would not be mailed to customers. Notices would provide enough detail for the taxpayer to prepare for follow-up action. IRS could realize a tremendous cost savings and staffing demands to maintain obsolete programming and procedural guidelines would be reduced. IRS employee resources would also be used more efficiently by reducing the drain on telephone services.