Area 2 received a comment that the Electronic Funds Transfer Program System (EFTPS) phone prompts is misleading. Upon review, it was observed that the EFTPS Telephone Prompts do not match the EFTPS Short Form Worksheet included in the EFTPS Payment Instruction Booklet. This disconnect between the prompts and worksheet may confuse taxpayers who opt to complete the worksheet before dialing in to the Voice Response System (VRS).
Proposal:
Change the Short Form Worksheet to match the Voice Response System.
Response Notes:
Letter a thank you and acknowledgement of the acceptance of the proposal by the EFTPS Team Leader. The Short Form Worksheet has been changed to match the VRS and the updated worksheet would be included in the new Payment Instruction Booklet to be released in the near future.
Graphic Version