The Internal Revenue Service (IRS) should improve quality control when IRS is responding to the Taxpayer via standard form letter with pick and choose paragraphs. Paragraphs chosen are not addressing taxpayers concerns and are often misleading.
Proposal:
Establish a quality control process whereby letters that require the IRS employee to pick and choose from a database of paragraphs to compile the letter are reviewed to ensure that the letter addresses the taxpayer's situation and is not confusing or misleading.
Response Notes:
Indicating that implementing suggestion is not feasible with our current systems. IRS issues over 1 million pieces of correspondence each year and cost to hire, train, and provide space and equipment for the significant number of employees needed to complete a 100% review would be cost prohibitive.
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