TAP M05-063

LEP Survey

Statement of Issue:

Limited English Proficient (LEP) individuals have a need for special services from the Internal Revenue Service (IRS) and IRS needs to obtain grass-roots, "frontline" feedback from LEP taxpayers about IRS Multilingual products and services.

Proposal:

The team assessed the needs of LEP customers who reside in ethnic islands identified by the Multilingual Initiative (MLI) LEP Demographic Assessment. The team developed a report of their findings, which included recommendations on the best methods of communicating with this customer group.

Response Notes: