TAP 05-022

IRS Partnering

Statement of Issue:

Studies of taxpayer use demonstrate a strong need for personalized service as provided by Taxpayer Assistance Centers (TACs). However, the IRS plans to close numerous TACs, resulting in the reduction of a significant number of staff positions across the nation, in order to reduce expenditures.

Proposal:

TAP recommended that the IRS review and expand the option of partnering with other government service agencies to provide TAC services at reduced cost.

Response Notes: