TAP 03-008

Informing IRS Employees about TAP

Statement of Issue:

Nurturing sources of viable issues is essential to TAP's successful mission. IRS employees can be an excellent source for noting recurring and systemic problems and possible solutions. The members are aware that the Service has a program in which IRS employees can present their suggestions and may be rewarded for them. However, the members believe there is merit in this recommendation, as IRS employees may wish to utilize another referral source.

Proposal:

That the Taxpayer Advocacy Service send out educational information on TAP to all IRS employees asking for their support, information, suggestions, and help to provide improved taxpayer services.

Response Notes:

Issue addressed in TAP Communication Strategy; implementation is ongoing.