Taxpayer Assistance Center (TAC)
Issue Committee Meeting
Teleconference Minutes
October 2, 2007

Program Owner
Estelle Tunley
Beth Tucker

Attendance
Jerry Fireman, Chair
Bob Haines
Jerry Melchior
Wayne Whitehead
Doug Wilhelm
Bruce Zgoda, Vice-Chair

Guest
Linda Baker
Carol Hatch
Patrick Jackson
Michelle Jones, Field Assistance Analyst

Staff
Judi Nicholas, TAP Program Manager
Dave Coffman, TAP Program Analyst

Welcome/Announcements
Jerry welcomed the members and guests. Roll call was completed and a quorum was met.

Estelle introduced the new Director of Field Assistance, Beth Tucker. Beth will be attending the November meeting in Chicago and the December meeting in Washington, DC.  Estelle informed the committee that this will be her last teleconference with this committee.   

Judi introduced Patrick Jackson, analyst with the Taxpayer Advocate Service.  Patrick will assist the committee with the edits to their final document. 

Customer Survey Subcommittee Report
Bruce reported that the subcommittee has completed their report. The subcommittee is now waiting for input from the full committee and assistance from Patrick.

Employee Survey Subcommittee Report
Bob reported that the subcommittee is working on writing their report.   The report will be completed and available for review prior to the face-to-face meeting in Chicago.

Report Odds & Ends
Members and guests discussed the necessary actions to drafting the document.  The full committee agreed that the final product should be completed by November 30. The members will use their time in Chicago to prepare the draft report. Patrick has agreed to edit the draft report and provide it to the members by Friday November 16. This will give the members time to review the report prior to their Chicago meeting.

Distribution of the final report was discussed.  All agreed that the program owner of the TAC issue committee will be the formal recipient of the report.  A courtesy copy will be sent to the National Taxpayer Advocate and Acting Commissioner. In addition, the members would like to share the report with the members of TAP. Copies of the report will be produced and distributed at the annual meeting. An electronic version of the report will also be available.
ACTION: Michelle will produce 120 copies of the report.

Conference Call for November
The full committee agreed to meet on November 20th via teleconference to finalize the report.

Agenda for Face-to-Face Meeting
Dave reviewed the draft agenda. During the first day of the meeting, the members will come to an agreement on the conclusion of their findings. Day two and three will be used to combine both reports and draft the overall report.

Wayne asked if raw data should be included in the report. Carol replied that the raw data could be included, but should appear as an appendix.
ACTION: Dave will send draft agenda to Jerry for approval.

Program Owner Comments
Estelle expressed her appreciation by thanking the members for their hard work. Beth mentioned that she looks forward to working with the group and asked to include her in all e-mails.

Action: The members and staff will include Beth Tucker on all appropriate e-mails.

Closing
Jerry closed the meeting.