Taxpayer Assistance Center (TAC) Issue Committee Meeting
Teleconference Minutes
April 3, 2007

Designated Federal Official
Judi L. Nicholas, TAP Program Manager

Attendance
Jerry Fireman, Chair
Bob Haines
Jerry Melchior
Wayne Whitehead
Bruce Zgoda, Vice-Chair

Guest
Carol Hatch

Staff
Dave Coffman, Program Analyst

Opening/Welcome
Jerry opened the meeting and reviewed the agenda. Dave took roll call and a quorum was met.

Customer Survey Subcommittee Report
Bruce explained that the February and March surveys have been completed and the staff has started consolidating the data. At this time, the subcommittee members are preparing for phase two of the survey.  Phase two will take place between May 14 and May 25. All data collected from phase one and phase two will be reviewed and discussed during the July face-to-face meeting in Denver.

Dave commented that he e-mailed all members that participated in phase one of the survey.  He asked them if they would be interested to volunteering for phase two. Roughly two-thirds that were contacted agreed to administer surveys for phase two.  Dave also noted that over 500 surveys have been received from phase one.

Employee Survey Subcommittee Report
Bob stated that the subcommittee members met on March 30 to recommend changes to the draft employee survey. A new version has been created but the subcommittee has not had a chance to review it. When finalized, the final employee survey will be shared with the full committee for approval.

Carol added that the employee survey will be administered electronically. An e-mail will be sent to all employees with a link that will take the employees directly to the survey. The survey will be calculated automatically which will save staff both time and money.

Program Owner Comments
No comments were given.

Member Comments
Members agreed that it was a great meeting.

Judi offered that if there are new TAP members that volunteer for phase two of the survey, she will organize a survey orientation.  TAP members that participated in the previous orientation provided good feedback and felt that the orientation helped prepare them to administer the surveys. 

Closing
Jerry thanked the members and closed the meeting.

Next meeting scheduled for May 1, 2007.