Area 3 Committee Meeting Minutes

December 6, 2005

Panel Members Present:

• Darryl Cordeiro
• Christopher Dreska
• Ed Hanna, Chair
• Matthew Henry
• Larry Lewis
• Patrice Marker
• Bill Matheny
• Henry Mosler
• Joyce Natter
• Max Scott
• J.T. Wright

TAP Staff Present:

• Nancy Ferree, TAP Program Mgr/Acting DFO
• Sarah Chavez, Analyst

No Guests present

Chair Ed Hanna opened the meeting with a welcome for all members

Roll Call: Analyst performed roll call and quorum was met.

DFO Carolyn Lewis absent, so Nancy Ferree acted as DFO for this meeting.

The members gave a brief introduction of their name, location and background.

Ed encouraged each new member to make outreach a vital part of the TAP member experience. He also requested that the returning members (Natter, Irizarry, Matheny and Wright) establish sub-committees so issues can be assigned and reviewed prior to the meetings. Bill Matheny also mentioned the TAP Member Handbook and its content on Outreach. The Annual meeting will also provide training on Outreach. Follow-up: Sallie will send each member a link to TAPSPEAK. Documents and calendars are available to panel members.

He encouraged new members to continually pursue concerns (issues) from citizens so that the committee can consider elevating customer service suggestions to the IRS.

Ed also mentioned the elevated issue process, and that by the next meeting, there will be a list of all Area 3 issues distributed. Follow-up: Sallie will have a list of all issues for distribution at the annual meeting. Nancy explained the process for elevating and following up on issue.

Follow-up: Nancy will follow-up on the status of issues and will provide a report to be distributed at the Annual meeting.

Discussion of Town Hall Meeting: Bill Matheny provided an overview of the Town Hall Meeting to be held in Jackson, MS on March 23rd, 2005. The committee will also plan the face to face meeting to coincide with the Town Hall Meeting. More details will follow when the plans are firmed up. Follow-up: Bill will send out an email to all members with information on the Town Hall Meeting. Bill suggested that returning members begin sub-committee conference calls to discuss issues. AT&T calling cards can be used for this purpose. Sallie will send the instructions for using the calling cards.

Discussion of Mentoring: Chair Hanna discussed the mentoring process and advised that the four returning members would mentor the new members. This mentoring process will provide valuable and timely information for new members.

Analyst Chavez advised that she will be making reservations for a group dinner while we are in Washington DC for the Annual Meeting. It will most likely be on Thursday evening. All members and their guests are invited.

Follow-up: A roster of all Area 3 panel members will be distributed by Sallie upon completion of this call.

The call was adjourned at 11:50am ET.

The next meeting will be in Washington DC during the Annual Meeting.